Contact

If you have a question, comment, or simply want to let us know something — don’t hesitate to contact us!
Lisa, Emma, and Marleen are here and happy to help.

Our customer service team is ready to answer all your questions and messages.
We aim to reply within 12 hours.

Availability

Email:
info@coupleblocks.com (available 24/7)
Emails are answered during:

Monday to Friday: 08:00 – 18:00

Saturday: 08:00 – 16:00

Sunday & holidays: closed

2 tips to help us handle your email faster:

1. If you need further help or a follow-up, please reply to our last email.
This helps us keep the conversation clear and in one thread.

2. We’ve noticed some customers believe multiple emails get them a faster reply — this is not the case.
We handle all emails one by one and typically respond within 12 hours.

Helpful links & answers to frequently asked questions

Shipping & Delivery

For the latest updates on shipping times or delays, check our [Shipping & Delivery page].

Track your order via [this link] using your Track & Trace number, which you’ll receive via email within 3 days of placing your order.

Visit our [FAQ page] for answers to common questions.

Tracking shows delivered, but nothing received?

Check your surroundings — sometimes couriers leave the package in a safe spot or with a neighbor.

Wait a bit longer — occasionally a package is marked as delivered but arrives a few days later.

Contact the shipping carrier for more specific delivery details.

Still nothing after following the steps above? Reach out to us via info@coupleblocks.com.

Returns & Cancellations

Everything about returns is explained on our [Return Policy page].

Info about cancellations can be found on our [Shipping & Delivery page].

Damaged or defective items

Received something damaged or defective?
We’re so sorry — please email clear photos or a short video of the damage to info@coupleblocks.com.
We’ll make sure to review the situation and find a solution.