If you deactivate shipping insurance coverage, we are not liable for lost, damaged, or stolen items.
General Terms & Conditions
This website is operated by Coupleblocks.com. Throughout the site, the terms “we”, “us” and “our” refer to Coupleblocks.com. Coupleblocks.com offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from us.
The section headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ARTICLE 1 – DEFINITIONS
For the purposes of these terms and conditions, the following definitions apply:
Cooling-off period: the period within which the consumer can exercise the right of withdrawal;
Consumer: a natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the trader;
Effective Date: 01-01-2024
Ongoing transaction: a distance contract concerning a series of products and/or services, where the obligation to deliver and/or purchase is spread over time;
Durable medium: any device that enables the consumer or trader to store information addressed to them personally in a way that allows future consultation and unchanged reproduction of the stored information;
Right of withdrawal: the option for the consumer to cancel the distance contract within the cooling-off period;
Trader: the natural or legal person who offers products and/or services remotely to consumers;
Distance contract: a contract concluded in the context of an organized system for remote selling of products and/or services, whereby exclusive use is made of one or more means of distance communication;
Means of distance communication: a method that can be used for concluding a contract, without the consumer and the trader being in the same place at the same time;
Terms and Conditions: these current general terms and conditions of the trader. (No return address)
ARTICLE 2 – TRADER INFORMATION
Email address: info@coupleblocks.com
Trade name: Duskie
Chamber of Commerce (KvK): 90857038
VAT number: NL004847430B20
Cederhoven 12, 6225HD, Maastricht, The Netherlands
(No returns at this address)
ARTICLE 3 – APPLICABILITY
These general terms and conditions apply to every offer made by the trader and to every distance contract concluded between the trader and the consumer, including any orders placed.
Before a distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If it is not reasonably possible to do so, the trader shall, before the contract is concluded, inform the consumer where the terms and conditions can be viewed and that they will be sent free of charge as soon as possible upon request.
If the distance contract is concluded electronically, the text of these general terms and conditions may, contrary to the previous paragraph, be provided to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, the trader shall indicate where the terms and conditions can be accessed electronically and that they will be sent free of charge by electronic or other means at the consumer’s request.
If specific product or service conditions also apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and in the event of conflicting conditions, the consumer may always rely on the provision most favorable to them.
If one or more provisions in these general terms and conditions are at any time wholly or partially invalid or declared void, the remainder of the agreement and these terms shall remain in full force. The invalid provision will be replaced by a new provision that reflects the original intent as closely as possible.
Any situations not covered by these general terms and conditions must be assessed “in the spirit” of these terms.
Any ambiguities about the interpretation or content of one or more provisions must also be interpreted “in the spirit” of these general terms and conditions.
ARTICLE 4 – THE OFFER
If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
The offer is non-binding. The trader is entitled to change and adapt the offer.
The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. If the trader uses images, these are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the trader.
All images, specifications, and data in the offer are indicative and cannot give rise to compensation or termination of the agreement. Images of products are a truthful representation of the offered products. The trader cannot guarantee that the colors shown precisely match the actual colors of the products.
Each offer contains such information that it is clear to the consumer what the rights and obligations are that are attached to the acceptance of the offer. This concerns in particular:
the price, excluding customs clearance fees and import VAT. These additional costs are the responsibility and risk of the customer. The postal and/or courier service may, with regard to the import, apply the special scheme for postal and courier services. This applies when goods are imported into the EU country of destination, regardless of whether this is the case. The postal or courier service collects the VAT (including any customs clearance fees charged) from the recipient of the goods;
any shipping costs;
the manner in which the agreement will be concluded and which actions are required for this;
whether or not the right of withdrawal applies;
the method of payment, delivery, and execution of the agreement;
the period for accepting the offer, or the period within which the trader guarantees the price;
the amount of the tariff for distance communication if the costs of using the distance communication technique are calculated on a basis other than the regular base rate for the used communication method;
whether the contract will be archived after it has been concluded, and if so, how it can be accessed by the consumer;
the way in which the consumer can check and, if desired, correct the information provided by them as part of the agreement;
any other languages in which, in addition to Dutch, the agreement can be concluded;
the codes of conduct to which the trader has submitted and the way in which the consumer can consult these codes of conduct electronically;
the minimum duration of the distance agreement in case of a continuing transaction.
Optional: available sizes, colors, types of materials.
ARTICLE 5 – THE AGREEMENT
The agreement is concluded, subject to the provisions in paragraph 4 of article 4, at the moment the consumer accepts the offer and meets the corresponding conditions.
If the consumer accepts the offer electronically, the trader shall immediately confirm receipt of the acceptance of the offer by electronic means. As long as the receipt of this acceptance has not been confirmed by the trader, the consumer may dissolve the agreement.
If the agreement is concluded electronically, the trader shall implement appropriate technical and organizational measures to secure the electronic transfer of data and shall ensure a secure web environment. If the consumer can pay electronically, the trader shall observe appropriate security measures for that payment.
The trader may – within legal frameworks – inform whether the consumer can meet their payment obligations, as well as about all facts and factors that are relevant to a responsible conclusion of the distance contract. If, based on this research, the trader has justified grounds not to enter into the agreement, he is entitled to refuse an order or request or to attach special terms to the execution.
The trader shall include the following information with the product or service to the consumer, in writing or in such a way that the consumer can store it in an accessible manner on a durable data carrier:
1. the visiting address of the trader’s business location where the consumer can file complaints;
2. the conditions under which and the way in which the consumer can make use of the right of withdrawal, or a clear statement concerning the exclusion of the right of withdrawal;
3. information about warranties and existing after-sales service;
4. the data referred to in Article 4 paragraph 3 of these terms and conditions, unless the trader has already provided this information to the consumer prior to the execution of the agreement;
5. the conditions for termination of the agreement if the contract has a duration of more than one year or is indefinite.
In case of a continuing transaction, the provision in the previous paragraph applies only to the first delivery.
Every agreement is entered into under the suspensive condition of sufficient availability of the relevant products.
ARTICLE 6 – RIGHT OF WITHDRAWAL
When purchasing products, the consumer has the right to withdraw from the agreement without giving any reason within a period of 14 days. This cooling-off period starts on the day the consumer receives the product, or a third party previously designated by the consumer, who is not the carrier.
During the cooling-off period, the consumer shall handle the product and packaging with care. The consumer shall only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If the consumer exercises the right of withdrawal, they shall return the product with all delivered accessories and – if reasonably possible – in its original condition and packaging to the trader, in accordance with the reasonable and clear instructions provided by the trader.
If the consumer wishes to exercise the right of withdrawal, they are required to notify the trader within 14 days of receipt of the product. This must be done in writing, for example via e-mail. Once the consumer has indicated their wish to withdraw from the contract, they must return the product within 14 days. The consumer must provide proof that the goods have been returned on time, for example by providing a proof of shipment.
If the consumer does not communicate their intention to use the right of withdrawal, or does not return the product to the trader within the periods mentioned in paragraph 2 and 3, the purchase is final.
ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL
If the consumer exercises the right of withdrawal, the cost of returning the products will be at the consumer’s expense.
If the consumer has paid an amount, the trader shall refund this amount as soon as possible, but no later than 14 days after the withdrawal. This refund is conditional on the product being returned in full and in original condition, or proof of full return being provided by the consumer.
ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL
The trader may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. Exclusion of the right of withdrawal only applies if the trader has clearly stated this in the offer, or at least in time before the conclusion of the agreement.
Exclusion of the right of withdrawal is only possible for products:
1. that are created by the trader in accordance with specifications of the consumer;
2. that are clearly personal in nature;
3. that cannot be returned due to their nature;
4. that spoil or age quickly;
5. whose price is subject to fluctuations in the financial market over which the trader has no influence;
6. for newspapers and magazines;
7. for audio or video recordings and computer software of which the consumer has broken the seal;
8. for hygienic products of which the consumer has broken the seal.
Exclusion of the right of withdrawal is only possible for services:
1. relating to accommodation, transport, restaurant or leisure activities to be performed on a specific date or during a specific period;
2. where the delivery has started with the explicit consent of the consumer before the cooling-off period has ended;
3. relating to betting and lotteries.
ARTICLE 9 – THE PRICE
I reserve the right to change the prices of the products and/or services offered during the period of validity stated in the offer, including due to changes in VAT rates.
By way of derogation from the previous paragraph, the trader may offer products or services whose prices are subject to fluctuations in the financial market and over which the trader has no influence, at variable prices. The offer will state this obligation to variable pricing and that any prices mentioned are target prices.
Price increases within 3 months after the conclusion of the agreement are only permitted if they result from legal regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only permitted if the trader has stipulated this and:
1. these are the result of legal regulations or provisions; or
2. the consumer has the right to terminate the agreement on the day the price increase takes effect.
The place of delivery is determined on the basis of Article 5, first paragraph, of the Dutch Turnover Tax Act 1968 at the place where the transport begins. In this context, delivery takes place outside the EU. Consequently, VAT and/or import duties will be charged to the recipient by the postal or courier service. Therefore, the trader will charge VAT to the customer.
All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing or typographical errors, the trader is not obliged to deliver the product at the incorrect price.
ARTICLE 10 – CONFORMITY AND WARRANTY
The trader guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and usability, and the existing legal provisions and/or government regulations on the date of the conclusion of the agreement. If agreed, the trader also guarantees that the product is suitable for purposes other than normal use.
Any warranty provided by the trader, manufacturer, or importer does not affect the legal rights and claims that the consumer may assert against the trader under the agreement.
Any defects or incorrectly delivered products must be reported to the trader in writing within 14 days after delivery. Returns of products must be made in their original packaging and in new condition.
The warranty period provided by the trader corresponds to the manufacturer’s warranty period. The trader is never responsible for the final suitability of the products for each individual use by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:
the consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties;
the delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly or in contradiction with the instructions of the trader and/or the product packaging;
the defect is entirely or partially the result of regulations imposed by the government regarding the nature or quality of the applied materials.
ARTICLE 11 – Delivery and Execution
The trader shall exercise the greatest possible care in receiving orders and in the execution of product deliveries.
The place of delivery shall be the address that the consumer has provided to the trader.
With due observance of what is stated in Article 4 of these general terms and conditions, the trader shall execute accepted orders with due speed but at the latest within 30 days, unless a longer delivery period has been agreed upon with the consumer. If delivery is delayed, or if an order cannot be fulfilled or only partially fulfilled, the consumer shall be notified no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the contract at no cost and is entitled to possible compensation.
In case of dissolution in accordance with the previous paragraph, the trader shall refund the amount paid by the consumer as soon as possible, but no later than 14 days after the dissolution.
If delivery of an ordered product proves impossible, the trader shall make every effort to provide a replacement item. No later than at the time of delivery, the consumer shall be informed in a clear and comprehensible manner that a replacement item is being delivered. For replacement items, the right of withdrawal shall not be excluded. The costs of any return shipment are borne by the trader.
The risk of damage and/or loss of products rests with the trader until the moment of delivery to the consumer or a previously designated and announced representative, unless explicitly agreed otherwise.
ARTICLE 12 – Long-Term Transactions: duration, termination and renewal
Termination
The consumer may terminate an agreement entered into for an indefinite period and which relates to the regular delivery of products (including electricity) or services at any time, subject to applicable termination rules and a notice period of no more than one month.
The consumer may terminate an agreement entered into for a definite period and which relates to the regular delivery of products (including electricity) or services at any time at the end of the specified term, subject to applicable termination rules and a notice period of no more than one month.
The consumer may, in the cases mentioned above:
terminate at any time and not be restricted to termination at a specific time or during a specific period;
terminate in the same manner as the agreement was entered into;
always terminate with the same notice period as the trader has stipulated for themselves.
Renewal
An agreement entered into for a definite period and which relates to the regular delivery of products (including electricity) or services may not be automatically renewed or extended for a specific duration.
By way of deviation from the previous paragraph, an agreement entered into for a definite period and which relates to the regular delivery of daily or weekly newspapers and magazines may be tacitly renewed for a maximum period of three months, if the consumer can terminate this renewed agreement at the end of the extension period with a notice period of no more than one month.
An agreement entered into for a definite period and which relates to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may terminate at any time with a notice period of no more than one month and a notice period of no more than three months in the case of an agreement that involves the regular but less than once-a-month delivery of daily or weekly newspapers and magazines.
An agreement with a limited duration for the regular delivery of newspapers or magazines for introduction (trial or introductory subscription) is not tacitly renewed and ends automatically after the trial or introductory period.
Duration
If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time with a notice period of no more than one month, unless the reasonableness and fairness oppose termination before the end of the agreed duration.
Article 13 – Payment
Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days from the start of the withdrawal period as referred to in Article 6 paragraph 1. In the case of a contract for the provision of a service, this period shall commence after the consumer has received the confirmation of the agreement.
The consumer is obliged to report any inaccuracies in provided or stated payment details to the trader without delay.
In the event of non-payment by the consumer, the trader has the right, subject to legal restrictions, to charge reasonable costs made known to the consumer in advance.
Article 14 – Complaints procedure
Complaints about the execution of the agreement must be submitted fully and clearly described to the trader within 7 days, after the consumer has identified the defects.
Complaints submitted to the trader will be answered within a period of 14 days from the date of receipt. If a complaint requires a longer processing time, the trader will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.
If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the dispute resolution procedure.
A complaint does not suspend the trader’s obligations, unless the trader indicates otherwise in writing.
If a complaint is found to be justified by the trader, the trader will, at their discretion, either replace or repair the delivered products free of charge.
Article 15 – Disputes
Agreements between the trader and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law, even if the consumer resides abroad.
Article 16 – Personal information
When submitting personal data via the store, our Privacy Policy applies.
To view our privacy policy, please [click here].
ARTICLE 17 – ERRORS, INACCURACIES AND OMISSIONS
From time to time there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
ARTICLE 18 – CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
ARTICLE 19 – CESOP
Due to tightened measures effective in 2024 concerning the “Amendment of the Turnover Tax Act 1968 (Implementation of the Payment Service Providers Directive)” and the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers may be required to register certain transaction data in the European CESOP system.