If you deactivate shipping insurance coverage, we are not liable for lost, damaged, or stolen items.
FAQ
Frequently Asked Questions
Payments & Checkout
Payment not working, what now?
If your payment isn’t going through, there are several steps you can try to resolve the issue. Most of the time, it’s related to local cookies or a minor technical glitch.
To solve this, try the following:
1. Check your payment & shipping details.
2. Clear your browser history/cookies/cache.
3. Close all open tabs and try again.
4. Try placing the order in incognito/private mode.
5. Try a different payment method.
6. Use another device or browser to complete the payment.
7. Check if there are any restrictions or blocks on your payment method.
8. Try the payment again at a later time.
If the problem persists, don’t hesitate to contact us. We’re happy to help and get it sorted.
Payments & Checkout
Can I pay later?
Yes, we offer the option to pay later via Klarna. You can choose to complete your order and pay after you receive it. Klarna allows you to pay safely and easily within a set time period.
Warranty & Return Policy
What is the warranty period?
We offer a 14-day withdrawal period starting from the day you receive your product. During this time, you may return the item if you've changed your mind.
Please contact us via info@coupleblocks.com to discuss your situation and arrange the next steps. We're here to help.
Shipping
How can I track my order?
To track your order, use our Track & Trace system. You’ll receive an email containing a link to the tracking overview once your package is shipped.
If you haven’t received this email yet, please also check your spam or junk folder.
Click the link in the email or go to our [track & trace page]. Enter your tracking number and email address, then click ‘Track package’ to view the live status of your shipment.
Please note: It can take up to one week before tracking updates appear, depending on processing time.
If no tracking info is visible yet, your order likely hasn’t been shipped. Once your tracking number is active but shows no new data, allow a few more days before contacting us.
My Order
Made a mistake? Want to adjust your order?
Thank you for your order and your trust in us!
We understand that unintended mistakes can happen when placing an order. No worries — we’re here to help. Please send us an email as soon as possible at info@coupleblocks.com, or get in touch via our contact form so we can make the necessary adjustments.
Please note that we can only modify your order up to 3 days after it’s been placed.
After this period, we may no longer be able to make changes.
(Note: We can process changes, but not cancellations.)
Payments & Checkout
What payment options are available?
We offer a variety of secure and convenient payment methods for our U.S. customers. You can choose from:
Credit Card (Visa, Mastercard, American Express, Discover)
PayPal
Apple Pay
Google Pay
Shop Pay
Klarna (Buy now, pay later in 4 interest-free installments)
Payment not working, what now?
If your payment isn’t going through, try the steps below — it’s often related to local cookies or browser settings.
1. Check your payment & shipping details.
2. Clear your browser history/cookies/cache.
3. Close all open tabs and try again.
4. Try placing the order in incognito/private mode.
5. Try another payment method.
6. Use a different device or browser.
7. Check if there are restrictions on your payment method.
8. Try the payment again later.
Still having issues? Don’t hesitate to contact us — we’re happy to assist.
Do I need an account?
No, you don’t need an account to place an order. You can complete your order as a guest without creating an account.
How do I place an order?
Follow the steps below to complete your purchase:
1. Navigate to the webshop.
2. Find and select the product you want.
3. Choose the desired variant.
4. Add the product to your shopping cart.
5. Go to your cart.
6. Review and edit your order if needed.
7. Enter your shipping details.
8. Choose a payment method.
9. Complete the payment and confirm your order.
10. You’ll receive an order confirmation via email.
11. Your order will be processed and shipped.
12. You will typically receive your tracking code within 3 days.
Is online payment secure?
We care deeply about the safety of your online order.
We use security measures to ensure your checkout is handled safely. Our website is protected by encrypted TLS (SSL) connections to secure your data during the checkout process. We also take steps to protect your personal information from unauthorized access or misuse.
In addition, we work with trusted payment providers to guarantee secure payments.
We are continuously improving our systems to ensure your online experience is safe.
Can I pay later?
Yes, we offer the option to pay later with Klarna. You can choose to complete your order and pay after receiving the product. Klarna offers a simple and secure way to pay later within a set period.
Klarna payment not working?
If your Klarna payment isn’t going through, try the steps below to fix the issue.
Most of the time, it's caused by cookies or browser settings.
Try the following:
1. Double-check your payment and shipping details.
2. Clear your browser history/cookies/cache.
3. Close all open tabs and try again.
4. Try placing your order in incognito/private mode.
5. Try a different payment method.
6. Use a different device or browser.
7. Check if your payment method is being blocked or restricted.
8. Try again later.
Sometimes Klarna may reject your payment request. If this happens, you can read more on the [Klarna website].
Still having trouble? Feel free to contact us. We're happy to assist you.
Contact
How can I contact you?
If you need help or have a question, you can reach us via our [contact form] or by emailing us at info@coupleblocks.com.
On business days, we aim to respond within 12 hours. During busy periods, this may take up to 48 hours.
Do you have a physical store?
No, we operate exclusively online. We do not have a physical store where products can be viewed or purchased.
However, you can order all our products directly through our website.
Email response time
Our customer service team is ready to answer all your questions and feedback.
We aim to respond within 12 hours.
Availability
Email:
info@coupleblocks.com (available 24/7)
Emails are answered during:
Monday – Friday: 08:00 – 18:00
Saturday: 08:00 – 16:00
Sundays & holidays: Closed
Where can I submit feedback?
If you have a question, comment or complaint, or want to share feedback, you can reach us via our [contact form] or by emailing info@coupleblocks.com.
We aim to respond within 12 hours on business days. During busy periods, this may take up to 48 hours.
Warranty & Return Policy
Received a damaged product — what now?
We’re sorry to hear your order arrived damaged. Of course, we offer warranty in such cases.
Please contact us at info@coupleblocks.com so we can help you further.
Be sure to include your order number and attach clear photos or a short video showing the damage.
This will help us assess the situation and offer a suitable solution.
Received a defective product — what now?
We're sorry to hear your product arrived defective. We offer a factory warranty for up to 14 days after delivery.
If the warranty period has passed, we’ll still gladly help you find a solution.
Please contact us at info@coupleblocks.com, include your order number, and attach a clear photo or short video showing the defect.
This will help us assess the situation and provide the best possible resolution.
Refund Timeline
Once we’ve received your return and it’s marked as “delivered” in the tracking system, we will process your refund within 14 business days.
Refunds are issued to the same payment method used when placing your order.
Please note: As the sender, you are responsible for the return shipment. In rare cases (1–3%), customs duties or restrictions may prevent successful delivery.
If that happens, contact the shipping provider for a refund of shipping costs — this may take up to 1 month.
In some cases, the package may be returned to you, the sender, and you will need to cover the return shipping costs to retain the product.
What is the warranty period?
We offer a 14-day withdrawal period starting from the day you receive your product.
During this period, you may return the product if you've changed your mind.
Contact us at info@coupleblocks.com to discuss your situation — we’re happy to help.
What is your return policy?
Working toward a greener future? So are we!
Please contact us before sending back a return so we can look for a suitable solution together.
Items must be returned within 14 days of delivery and must be unused, undamaged, and in their original packaging.
Returns must be reported in writing to info@coupleblocks.com.
Please note: Return shipping costs are your responsibility. Make sure returned items are in good condition and meet all return conditions listed on our returns & exchanges page.
For detailed return instructions and exclusions, visit our full returns & exchanges policy.
Discount Codes
How do I get discount codes?
Sign up for our newsletter to receive exclusive customer perks and discount codes.
As a thank-you, you'll instantly receive a code for 5% off your first order.
You’ll also get regular updates about new product launches, seasonal deals, and special offers.
As an extra bonus, you’ll receive a 15% discount code once you place your first order — valid on your next purchase.
My discount code isn’t working — what should I do?
If your discount code isn’t working, try the following:
Check your email to ensure the code is entered correctly.
Verify that the code hasn’t expired — the expiry date is usually listed in the email.
Still having issues? Contact us at info@coupleblocks.com. We’re happy to help resolve it.
Can I use multiple discount codes on one order?
No, only one discount code can be used per order.
Codes cannot be combined or stacked with other discounts. The highest applicable discount will always be applied.
However, you can combine a discount code with a daily deal.
In that case, you’ll benefit from both the daily promotion and the extra discount from your code.
Where can I enter my discount code?
You can enter your discount code easily during checkout.
There will be a specific field where you can enter the code.
Simply enter it and click "apply" to activate your discount.
Customs or tax email?
Did you receive an email about customs or tax fees? Be cautious — this could be a phishing attempt.
Check our official contact details (Coupleblocks, info@coupleblocks.com) and verify that your order details match the email.
If in doubt, always contact us directly.
No tracking info yet?
Please note that it may take up to one week after placing your order for tracking information to become available.
Once your order has been processed by the shipping carrier, you will receive your tracking number.
We apologize for any delay and inconvenience. We’re here to help if you have further questions.
How do I track my order?
To track your order, use our Track & Trace system.
You’ll receive an email with a tracking link once your order is shipped.
If you haven’t received the email, be sure to check your spam or junk folder.
Click the link in your email or go to our [track & trace page]. Enter your tracking number and email, then click "Track Package" to view the latest status.
Note: It can take up to one week after dispatch before tracking becomes available.
If you still don’t see updates after that time, wait a few more days and try again.
Can I change the delivery time?
Unfortunately, it’s not possible to change the delivery time.
Delivery is handled by the shipping carrier and may vary based on location and other factors.
We always do our best to get your order to you as quickly as possible.
To check delivery progress and stay updated, use the tracking link sent to your email.
We understand that waiting can be frustrating, but we do everything we can to ensure safe and timely delivery.
Thank you for your patience and understanding.
Note: Delivery time for the countries listed above is usually 7–14 business days.
For countries not listed, delivery may take longer.
Can I ship to a pickup location?
Yes, you can choose to have your order delivered to a pickup point.
1–2 days after placing your order, you’ll receive an email from the shipping carrier allowing you to adjust your delivery preferences.
In that email, you can choose the day of delivery or select a pickup location.
Follow the link and instructions in the email to update your delivery preferences directly with the carrier.
Delivery took longer than expected?
We’re sorry to hear your order is delayed. While we deliver within the estimated timeframe in most cases, certain circumstances may cause delays.
One possible reason for delay is customs clearance.
Customs checks can take extra time, which may extend the delivery period. We understand this can be frustrating and assure you that we’ll do our best to resolve the issue as quickly as possible.
To check your order status, click the tracking link in your email and enter your tracking number.
If you haven’t received anything within 7 days after the estimated delivery date, please contact us directly.
We do everything we can to get your order to you as quickly as possible and we appreciate your patience and understanding.
Where is my tracking code?
You’ll receive your tracking number by email as soon as your order has been shipped.
Please check your inbox (including spam/junk folder) for the email. If you can’t find it, contact us and we’ll assist you.
Note: It may take 1–3 days before your tracking number becomes active.
What is the delivery time?
Estimated delivery time:
United States: 7–14 business days
Please note that it may take up to a week before a tracking update becomes visible.
In rare cases, packages may be held at customs, extending delivery time up to 18 days.
Your shipping carrier will email you the exact delivery time and, if applicable, allow you to adjust your delivery preferences (such as change of address or selecting a pickup point).
Once you receive your tracking number, you can follow your package on our [track & trace page], or directly on the carrier’s website.
What are the shipping costs?
Good news! We cover all shipping costs.
We offer 100% FREE shipping across the United States — no minimum order value required.
Just because we want you to enjoy a smooth shopping experience. Simple, no hidden fees, just convenience.
Which shipping carriers do you use?
We mainly use USPS, UPS, and FedEx for shipping within the U.S.
Depending on the product or destination, we may also use DHL or other reliable couriers.
As soon as your order is shipped, you’ll receive an email with your tracking number.
You can track your package via our [track & trace page], where you’ll also see which carrier is delivering your order.
My Order
Mistake in your order? Want to make changes?
Thank you for your order and your trust in us!
We understand that unintended mistakes can happen during checkout. No worries — we’re here to help.
Please email us as soon as possible at info@coupleblocks.com or contact us via our [contact form] so we can make the necessary changes.
Please note: Order changes can only be made within 3 days of placing your order.
After that period, we may no longer be able to process modifications.
(Note: We can process changes, but not cancellations.)
Marked as delivered but haven’t received anything?
We’re sorry to hear your order hasn’t arrived yet, even though the tracking shows it was delivered. We understand your concern and want to help.
We recommend waiting a few more days — sometimes packages are delivered late, even after being marked as delivered.
Check your mailbox, porch, or around your house to see if the package was left somewhere else.
Also ask housemates or neighbors in case it was left with them by mistake.
We kindly ask you to first contact the shipping carrier responsible for your delivery.
They may be able to locate the package or advise on next steps.
Also double-check that your shipping address was entered correctly.
If the carrier cannot locate the package, contact us at info@coupleblocks.com or via our [contact form]. We’ll open an investigation and help resolve the issue.
We apologize for the inconvenience and appreciate your understanding.
Can I cancel my order?
Unfortunately, it’s not possible to cancel your order after it’s been placed, as mentioned on our [shipping & returns] page.
However, we offer a 14-day return period from the day you receive your item. You can still return the product if it doesn’t meet your expectations.
We understand that plans can change. If something went wrong or you’re unhappy with your order, we’re always here to help.
Our goal is to make sure you’re satisfied with your experience, and we’ll do our best to find a solution.
Can I get an invoice?
Yes, we can provide an invoice for your order.
Please email us at info@coupleblocks.com with your order number and the name and email used to place the order. Let us know that you need an invoice.
We’ll make sure to send it to you promptly.
Note: VAT is clearly itemized on all our invoices.
Can I change my address?
It is possible to change your address, but it depends on the current status of your shipment.
We recommend contacting us as soon as possible via info@coupleblocks.com or through the contact form at the bottom of the page to request the change.
If your order hasn’t been shipped yet, we will update the address.
However, if the order has already been processed or shipped, we can no longer change it.
In that case, we recommend contacting the courier directly to see if they can update the delivery address.
Please note that changing the address may cause delays in delivery.
We always recommend carefully checking your shipping details before placing your order to avoid such issues.
If you have further questions or need help changing your address, we’re here to assist you.
Not satisfied — what now?
We’re truly sorry to hear that you’re not satisfied with your order.
Please contact us via info@coupleblocks.com and include clear photos or videos if applicable (e.g. in case of damage), so we can assess the situation and take immediate action.
We’d be happy to review your concern and, if needed, assist with our return policy.
Missing items?
Our apologies for the inconvenience.
If you notice that items are missing from your order, we’re here to help resolve it.
We recommend first checking if you received multiple tracking numbers.
In the case of large or split orders, items may ship separately and arrive on different days.
If you received multiple tracking numbers, check if the missing items might be arriving in a separate package.
If you have only one tracking number and items are still missing, contact us right away at info@coupleblocks.com or via the [contact form].
Please include your order number and specify which items are missing.
Our customer service team will respond quickly and take the necessary steps to resolve the issue.
We do our best to ensure every order arrives complete and on time.
If items are missing, we will make sure they are shipped to you as soon as possible.
Received the wrong item?
Our apologies for the inconvenience — we understand how frustrating it is to receive the wrong product.
We’re here to make it right.
Please contact our customer service team at info@coupleblocks.com as soon as possible.
Include the following details: your order number, photo(s) and/or video(s) of the received product, and a short explanation of what went wrong.
We will work quickly to resolve the issue and send you the correct item.
You may keep the incorrect item.
Our goal is to make sure you’re fully satisfied with your purchase, and we’ll do our very best to achieve that.
Where is my confirmation email?
Our apologies if you haven’t received your order confirmation. First, check your spam or junk folder.
If you still can’t find it, please contact our customer service team via info@coupleblocks.com or our [contact form]. We’ll be happy to assist and resolve the issue quickly.
Where is my order number?
After placing your order at Coupleblocks.com, you will automatically receive a confirmation email that includes your order number.
If you didn’t receive it, please check your spam/junk folder.
Still can’t find it? Reach out to us at info@coupleblocks.com or via our [contact form]. We’ll be happy to help.
When will my order ship?
We aim to ship your order as quickly as possible. Under normal circumstances, your order will be dispatched within 2–4 business days after we receive your payment.
Please note that delivery times may vary depending on several factors, including the type of product ordered, stock availability, and any special shipping requirements.
Once your order has shipped, you will receive a shipping confirmation email including your tracking number so you can monitor the delivery status.
We aim to keep you informed and deliver your order as quickly as possible.
If you have specific questions about your shipment, don’t hesitate to contact us. We’re happy to help.
When will I receive my order?
Estimated delivery time:
United States: 7–14 business days
Please note that it may take up to a week for a tracking status update to appear.
In some cases, your package may be held at customs, which could extend delivery to a maximum of 21 days.
Your courier will send you an email with the exact delivery date and the option to adjust your delivery preferences.
You can follow your shipment using the tracking code provided via email.
To track your order directly via the shipping carrier, enter your tracking number at the bottom of our [track & trace page], where you’ll also see which carrier is handling your delivery.
Privacy & Security
How is my data used?
We only use your personal information, such as your name and address, to process and ship your order to the supplier.
We follow strict privacy policies and take your data security seriously. Your personal data will never be shared with third parties unless necessary to fulfill your order.
We implement strong security measures to protect your information from unauthorized access or loss.
Your personal data is used solely for processing and shipping your order.